Inside Sales Representative
Inside Sales Representative - Calgary, AB (Job Code: IS03)
As an integral member of our Inside sales team, and working effectively with our remote locations, your primary responsibility is to co-ordinate customer related services. Specific duties will include:
- Handling day to day service and non-routine requests (i.e. quotes) from customers
- Supporting Account Managers when necessary through direct relations with customers & suppliers and handling all key customer/supplier requirements
- Effective coordination and provision of customer service
- Ensuring customer delivery expectations are met
- Reconciling departments at each month end to ensure all completed transactions are invoiced or corrected
- Coaching Invoicing/Data Entry staff
- Assist Invoicing Coordinator to resolve order discrepancies
- Source necessary products/services, coordinated with Procurement for tubulars
- Communicate with vendors, stock yards and all other Hallmark departments
- Create and maintain sales orders and appropriate SO files
- Create and update work order requests for HITS Operations & Inventory
- Work with Account Manager(s) to maintain and update sales order shipment dates for both active and forecast sales orders
- Obtain necessary pricing quotations from third party suppliers
- Create & maintain sales quotes
- Ensure data integrity in Navision through weekly and monthly reports (WIP, O/S SO’s, O/S PO’s, etc.)
- Clear inventory reconciliation issues, per inventory monthly reconciliation sheets
- Manage customer’s inventory including manufacturing accessories.
Qualifications/Experience Required
- A minimum 5 years experience in a customer service environment, preferably within a tubulars environment
- Ideal candidate will have successfully completed a post-secondary education, preferably in a related field. Equivalent education and experience will also be considered
- Exceptional interpersonal, organizational, and communication skills
- Computer proficiency with related software applications (i.e. Navision) and Microsoft applications
- Ability to work within a dynamic culture and an emphasis on customer service
- Problem Solving - Displays foresight in identifying problems at an early stage. Observes and confronts problems to minimize possible effects and gains commitment to solutions for non-routine problems
- Able to identify the most optimum ways to make effective use of all resources involved running various activities, able to work on various tasks simultaneously in an effective manner
- Demonstrates the ability to work effectively as part of a team
- Working within the energy industry and/or familiarity with oilfield tubular goods would be a considerable asset
A career at Hallmark is demanding, but also rewarding. Our compensation program is designed to recognize performance and to be competitive within our industry.
Please submit your resume along with appropriate position title, in the subject header to: [email protected]
We wish to express our thanks to all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted. Hallmark is an equal opportunity employer.
